Hardware Issues

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Contents

1 Introduction
2 Service
3 Details
4 Incidents
- 4.1 Repeated memory warnings on marvin front-end
- 4.2 Node 2 shows only 110 GB RAM

Introduction

Conditions under which the hardware of the cluster are kept.

Service

The Supermicro servers were supplied by Viglen, which was bought by, and is now known as XMA.
Serives terms are "Next Day" which is neither a high, nor low service level.
The duration of the warranty is 5 years and comes to an end on 4th Nov 2018.

Details

Contact email is gold@xma.co.uk
Contact number is 01727 201 850
Favourite contact: Doshunn. Least favourite contact: Bradley.
Local engineer is Graeme Akers, tel. 07970 444162, but he can only be contacted via central support.

Incidents

Repeated memory warnings on marvin front-end

Node 2 shows only 110 GB RAM

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