Difference between revisions of "Hardware Issues"
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* Serives terms are "Next Day" which is neither a high, nor low service level. | * Serives terms are "Next Day" which is neither a high, nor low service level. | ||
* The duration of the warranty is 5 years and comes to an end on 4th Nov 2018. | * The duration of the warranty is 5 years and comes to an end on 4th Nov 2018. | ||
| + | |||
| + | = Details = | ||
| + | |||
| + | * Contact email is '''gold@xma.co.uk''' | ||
| + | * Contact number is '''01727 201 850''' | ||
| + | * Favourite contact: Doshunn. Least favourite contact: Bradley. | ||
| + | * Local engineer is Graeme Akers, tel. 07970 444162, but he can only be contacted via central support. | ||
| + | |||
| + | = Incidents = | ||
| + | |||
| + | == Repeated memory warnings on marvin front-end == | ||
| + | |||
| + | |||
| + | == Node 2 shows only 110 GB RAM == | ||
Revision as of 14:29, 25 November 2016
Contents
Introduction
Conditions under which the hardware of the cluster are kept.
Service
- The Supermicro servers were supplied by Viglen, which was bought by, and is now known as XMA.
- Serives terms are "Next Day" which is neither a high, nor low service level.
- The duration of the warranty is 5 years and comes to an end on 4th Nov 2018.
Details
- Contact email is gold@xma.co.uk
- Contact number is 01727 201 850
- Favourite contact: Doshunn. Least favourite contact: Bradley.
- Local engineer is Graeme Akers, tel. 07970 444162, but he can only be contacted via central support.
