Difference between revisions of "Hardware Issues"
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* The Supermicro servers were supplied by Viglen, which was bought by, and is now known as XMA. | * The Supermicro servers were supplied by Viglen, which was bought by, and is now known as XMA. | ||
* Serives terms are "Next Day" which is neither a high, nor low service level. | * Serives terms are "Next Day" which is neither a high, nor low service level. | ||
| − | * The duration of the warranty is 5 years and comes to an end on 4th Nov 2018. | + | * The duration of the warranty is 5 years and comes to an end on '''4th Nov 2018'''. |
= Details = | = Details = | ||
Revision as of 14:48, 25 November 2016
Contents
Introduction
Conditions under which the hardware of the cluster are kept.
Service
- The Supermicro servers were supplied by Viglen, which was bought by, and is now known as XMA.
- Serives terms are "Next Day" which is neither a high, nor low service level.
- The duration of the warranty is 5 years and comes to an end on 4th Nov 2018.
Details
- Contact email is gold@xma.co.uk
- Contact number is 01727 201 850
- Favourite contact: Doshunn. Least favourite contact: Bradley.
- Local engineer is Graeme Akers, tel. 07970 444162, but he can only be contacted via central support.
Submitting incidents to XMA
There is no particular account number for our warranty, but XMA work mainly with product serial numbers so mentioning the serial number of any of the products we've bought from them will be enough for the agent to call up our contract. For example
- Serial HPC-2367949 is marvin itself, the front-end or head-node
- Serial HPC-2367837-b is node2, whose entire motherboard was replaced in January 2016.
- Serial HPC- 2367950 is node10.
